Shipping Policy
Key Information:
- Order Cut-Off Time: 16:00 GMT
- Order Processing: 1 - 2 working days (Monday - Friday)
- Shipping Time: 3 - 4 working days (Monday - Friday)
- The shipping is always free for every order in United Kingdom
Processing of your order
When you pay for your order, we will sent you an email with all the information. We'll then get your order ready, which takes about 1 - 2 working days (Monday - Friday). After that, we send it out, and you'll get another email with a tracking number. Your order should arrive in 3 - 4 working days (Monday - Friday). To make our customer happy, we offer free delivery for all UK orders.
What to do if your order is delayed?
If your order hasn't arrived by the expected date, we recommend you check your tracking code for the latest updates. Sometimes, there can be small delays. Please allow up to 2 extra business days (Monday - Friday) for your order to arrive. If your package still hasn't been delivered after this time, please contact us with your order number ready, and we’ll look into it for you.
I decide to cancel my order what can I do?
To cancel your order, please contact us at support@samtenol.com. If you want to cancel your order, please contact us ASAP. Once the order has been processed, we can’t cancel it.
My product is damaged what can I do?
Oh no, we're so sorry your order arrived damaged or incorrect. Please take a photo of the item and send it to us. This helps us get a replacement sent out to you as quickly as possible to support@samtenol.com. We'll sort it out for you as quickly as possible.
Business Information
Samtenol is operated by Ad Spend s.r.o., a company registered in Czech Republic.
Company Number: 21259666
DUNS Number: 984057800
VAT Number: CZ21259666
Address:
Křižíkova 44
Prague 18600
Email: support@samtenol.com
Phone Number: +447520656433
Customer Services Hours:
Monday to Friday, 9:00 - 17:00 GMT