Privacy Policy
Section 1 – How We Handle Your Data
To make your purchase, we collect the necessary information you provide, including your name, address, and email so everything what we need. While you are on our site, we automatically log your IP address, which is used to optimise our website's performance for your device. By subscribing to our mailing list, you agree to receive informational updates about our business, product launches, and other relevant content.
Section 2 – Consent
How do I give permission?
When you give us your personal information to make a purchase, confirm your credit card, or handle a return or delivery, you're agreeing to let us use it only for that specific reason. If we ever want to use your information for something else, like marketing, we will always ask for your clear consent first.
If you change your mind after signing up, you can tell us to stop collecting, using, or sharing your information at any time, and we'll handle it for you.
Your personal information may be disclosed if we are legally obligated to do so, or if you are in breach of our Terms of Service.
Section 4 – Shopify
Our online store is built on Shopify, the e-commerce platform that powers our business and lets us sell our products to you.
Your data is kept safe on Shopify’s servers, which are secured by a firewall and managed within their protected databases.
When you pay with a direct payment method by card, or another way, Shopify stores your credit card information. This data is securely encrypted according to industry standards. They only keep your payment details for as long as it takes to complete your purchase, then the data is deleted.
The security of your credit card information is ensured by our adherence to PCI-DSS standards, both in our store and with our service providers. For another details, you can also check the Shopify Terms and Conditions on their website (https://www.shopify.com/legal/terms) or the Privacy Policy on their website (https://www.shopify.com/legal/privacy).
Section 5 – Services Provided by Third Party Suppliers
The third party service providers we use will only collect, use, and share your information to the necessary to perform the services they provide for us as well.
Certain third-party partners, such as payment gateways and processors, have their own privacy policies regarding the information we must provide to them for your purchase. We recommending reviewing their policies to understand how we use your personal data and handling them.
Please be aware that certain providers may be located or have facilities in a country other than your own or ours. As a result, any information processed by their service may fall under the legal jurisdiction of that country.
Once you leave our website or are redirected to a third party website, you are no longer governed by this Privacy Policy or our website Terms of Service.
Links
When you click on a link in our store, you may be taken to a different website. We can’t be responsible for the privacy practices of those sites, so we recommend you read their privacy policies before providing any personal information.
We use Google Analytics to understand how visitors use our website, including which pages they look at and where they came from.
Section 6 – Security
To protect your personal information, we take reasonable precautions and follow industry standard practices. This helps ensure your data isn't inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
We encrypt your credit card information with SSL technology and AES-256 encryption when you provide it to us. While no method of online transmission or storage is completely foolproof, we adhere to all PCI-DSS requirements and other generally accepted industry standards to keep your data safe.
Section 7 – Cookies
Like many websites, we use cookies on our site. For more details about the cookies we use to power our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and improve our site and services (including remembering your actions and preferences), to run analytics, and to better understand user interaction with the services (in our legitimate interests to administer, improve, and optimise the services). We may also allow third parties and service providers to use cookies on our site to better tailor the services, products, and advertising on our site and other websites.
Disabling Cookies
While most browsers automatically accept cookies, you can always change your settings to remove or reject them. Just a heads up: if you do this, some features on our site might not work correctly or may become unavailable. Also, be aware that blocking cookies doesn't always stop us from sharing information with our advertising partners.
When you first visit our site, a cookie banner will appear, allowing you to easily manage your cookie preferences.
Section 8 – Changes to This Privacy Policy
We may need to update this Privacy Policy, so we recommend you check it occasionally. Any updates are effective immediately after they're posted on our website. If we make any significant changes, we’ll let you know here so you're always informed about what data we collect, how we use it, and under what circumstances it might be shared. If our company is ever sold or merges with another business, your information may be transferred to the new owners to ensure service continuity.
Business Information
Samtenol is operated by Ad Spend s.r.o., a company registered in Czech Republic.
Company Number: 21259666
DUNS Number: 984057800
VAT Number: CZ21259666
Address:
Křižíkova 44
Prague 18600
Email: support@samtenol.com
Phone Number: +447520656433
Customer Services Hours:
Monday to Friday, 9:00 - 17:00 GMT