FAQ

I would like to contact you, what should I do?

You can contact us via support@samtenol.com, +447520656433 or through our contact form. You can choose every single way.

I would like to cancel my order, what should I do?

If you need to cancel your order, you can contact us at support@samtenol.com. Please contact us ASAP. We are not able to cancel your order once it has been processed.

What should I do if I receive a damaged or different product?

Please take photos of the product and send it to us via support@samtenol.com.

I would like to return the products, what should I do?

You can return your items within 30 days of delivery. Please refer to our Return and Refund Policy for another information.

Business Information

Samtenol is operated by Ad Spend s.r.o., a company registered in Czech Republic.

Company Number: 21259666
DUNS Number: 984057800
VAT Number: CZ21259666

Address:
Křižíkova 44
Prague 18600

Email: support@samtenol.com
Phone Number: +447520656433

Customer Services Hours:
Monday to Friday, 9:00 - 17:00 GMT